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X-WR-CALNAME:Veteran Owned Businesses News - VOBeacon
X-ORIGINAL-URL:https://news.veteranownedbusiness.com
X-WR-CALDESC:Events for Veteran Owned Businesses News - VOBeacon
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DTSTART:20260308T080000
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DTSTART:20261101T070000
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260730T100000
DTEND;TZID=America/Chicago:20260730T113000
DTSTAMP:20260729T060732
CREATED:20260729T031031Z
LAST-MODIFIED:20260729T032114Z
UID:113325-1785405600-1785411000@news.veteranownedbusiness.com
SUMMARY:The AI-First Escalation Model – Human by Appointment
DESCRIPTION:Yifat will explain how to redesign the handoff\, so machines run the front line\, and humans run the moments that matter and what a support team looks like when humans are the escalation\, not the default. She will help you: \n\nAvoid the mistake of keeping humans on standby and chat windows staffed during business hours. “Just in case the AI can’t handle it.”\nRealize what actually happens when you keep humans in front of every conversation\, because “just in case” is the most expensive insurance policy in modern business.\nUnderstand the cost of staffing a chat window during business hours\, because 60% of your customers message at night.\n\nREGISTER NOW \n  \nYifat Cohen is the co-founder and head of business development of NOEM.ai\, an AI conversational platform that builds concierge agents for 7- and 8-figure brands. Known as The Human Connection Strategist\, she spent 14+ years training Google teams globally before focusing on the defining question of the AI era: where humans actually belong in the systems we’re building. Her thesis – “AI doesn’t replace your humanity\, it reveals it” – has made her a sought-after voice for leaders navigating AI\, customer experience\, and the future of work.
URL:https://news.veteranownedbusiness.com/event/the-ai-first-escalation-model-human-by-appointment/
LOCATION:Online/Webinar Event Only
CATEGORIES:Annoucements,Online Event,SCORE Event,Small Business Events,Training Workshops,Webinar
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